All IOU customers receive quality products, timely deliveries, and exceptional service. However, our Elite Service Program (ESP) customers have access to additional benefits:
Lubrication surveys, preventative maintenance programs, equipment/product color coding, lubricant product and application classes, and used oil analyses are a few of the valuable engineering services offered to ESP customers.
Large product usage customers can realize the ongoing benefit of bulk storage and handling equipment. Enjoy the benefits of lower pricing than totes or drums, easy access to your lubricants, and less product handling.
Your Field Representative and Business Development Representatives will work with your team to understand your inventory management goals. We will then regularly monitor your product levels, and, with your approval, place orders to meet your inventory needs.
Through inventory management, our normal three-day order lead time works very well. However, occasionally you may break a hydraulic hose or need lubricants quickly for a new piece of equipment. IOU will make every effort to deliver the product sooner than three days at no additional charge to you.
We provide complete in-house laboratory testing facilities for product development, quality control, preventative maintenance, failure analysis, and used oil analysis.
We have the necessary experience and expertise to provide custom product formulations for your unique requirements.
IOU Business Development Representatives are prepared to conduct a regular review of your lubrication products and services, engineering services, and your maintenance goals.
You know your business better than we do. Be sure to let your Business Development Representative know of other ways we can help your company become more efficient. We are glad to work with you to achieve mutually beneficial goals.